Account manager, Global Partners

Helsinki Metropolitan Area | Finland

As Account manager, Global Partners, you will be responsible for developing existing customer and partner relationships while contributing to the acquisition of new global and Nordic customers and partners.

A key part of the role is maintaining strong operational and tactical relationships with existing accounts, identifying opportunities for additional business, and supporting partners in pursuing new end-customer opportunities.

At the same time, you will play an active role in growing the customer and partner base. This includes initiating relevant conversations, developing new opportunities, and managing the process from initial contact through to an established commercial relationship.

The role combines the development of existing strategic accounts with targeted new-business development. While it is not focused exclusively on new-business acquisition, proactively building new customer and partner relationships is an important part of the position.

You will also support end-customer RFPs and gradually take ownership of increasingly complex RFP processes and commercial opportunities.

You will report to the Head of Global Partners.

• Manage and develop relationships with global and Nordic customers and partners
• Actively identify and develop opportunities with prospective customers and partners
• Build a pipeline of relevant new-business opportunities in your market
• Establish relationships with prospective customers and partners and develop them into long-term partnerships
• Build strong tactical relationships with existing accounts
• Identify opportunities for add-on sales and further development of existing customer and partner solutions for end customers
• Prepare contracts, contract amendments, and supplementary agreements
• Support end-customer RFP processes and gradually take greater ownership of them
• Work with RFPs from existing accounts as well as prospective customers and partners
• Collaborate with solution architects and technical specialists to develop suitable end-customer solutions
• Participate in trade fairs, customer events, and other relevant industry activities
• Contribute to sales presentations, proposals, and other commercial materials
• Work closely with marketing, solutions, delivery, and development to ensure a high-quality customer experience

We are looking for someone with at least two years of experience in account management, B2B sales, partner management, business development, technical sales, or another customer-facing commercial role.

You enjoy developing existing relationships, but you are also comfortable taking initiative and opening new doors. You do not need to be a traditional high-volume salesperson, but you should have the commercial drive and curiosity to identify potential customers and partners, start new conversations, and turn opportunities into business.

You must be fluent in spoken and written English. Fluency in Finnish is preferred but is not an absolute requirement.

You will likely succeed in this role if you:

• Have at least 2 years of relevant experience in B2B sales, account management, partner management, business development, or a similar role
• Have experience developing customer relationships and creating new business opportunities
• Are comfortable approaching large global and Nordic IT services companies and building relationships from an early stage
• Enjoy developing long-term customer and partner relationships
• Can identify commercial opportunities within both new and existing accounts
• Are comfortable working with proposals, contracts, and customer requirements
• Have experience with, or an interest in, RFP and tender processes
• Have an interest in technology and are comfortable discussing both commercial and technical topics
• Can coordinate multiple stakeholders across customer and internal teams
• Are structured, proactive, and comfortable managing several opportunities in parallel
• Communicate confidently and fluently in English with customers and colleagues at different levels
• Communicate fluently in Finnish, although this is not an absolute requirement
• Have Swedish language skills at any level; this is considered a plus but is not required

Experience in IT outsourcing, IT infrastructure, cloud, data centers, managed services, telecommunications, or another technology-driven B2B environment is considered an advantage but is not a requirement.

You will join an international, technically focused organization where commercial and technical teams work closely together.

The role gives you the opportunity to combine new-business development, account management, partner collaboration, and technology while working with large global and Nordic IT services customers and partners.

You will have the opportunity to build new commercial relationships, develop existing partnerships, and gradually take ownership of larger and more complex business opportunities.

Send your CV and cover letter (in English) to career@glesys.com   
Subject line: Account manager, Global Partners
We review applications on a rolling basis.